This Donation & Refund Policy explains how Ukoo Love Foundation handles charitable gifts made through our website and other channels. Thank you for passing love to the next generation through your generosity.
1. Nature of donations
Donations are voluntary charitable contributions to support our mission: education, livelihood, and girl child support programmes, and general organisational costs unless you designate otherwise.
Unless stated in writing, donations are unrestricted and may be used where need is greatest, while honouring designated intents where practicable.
2. Payment methods
We accept payments via Stripe, PayPal, mobile money, and bank transfer as displayed on our donate page. Card details are processed by providers — we do not store full card numbers on our servers.
3. Receipts & records
You will receive an email acknowledgement where contact details are provided. Please retain records for your tax adviser. Tax deductibility varies by country; Ukoo Love Foundation does not provide tax advice.
4. Designated gifts
If you select a specific program or campaign, we allocate funds in good faith. If a project is fully funded or cannot proceed, we may redirect the gift to a similar purpose after reasonable efforts to contact you.
5. Refunds
Charitable donations are generally non-refundable. We may issue a refund when:
- A duplicate or erroneous charge occurred (e.g. double processing).
- Fraud is confirmed on your payment method.
- We are legally required to refund.
Refund requests within 30 days: email hello@ukoolove.org with transaction date, amount, and reference. Approved refunds are returned to the original payment method within 14–30 business days.
6. Recurring giving
Monthly gifts continue until you cancel via your account with the payment provider or by contacting us. Cancel at least 3 days before the next charge date.
7. Use of funds
We aim for high program efficiency. See Transparency for allocation summaries and annual reports.
8. Contact
Donation questions: hello@ukoolove.org
Questions? Contact us at hello@ukoolove.org.